FAQS

What are your hours?

Our hours vary. Standard hours are from 10 am - 6 pm daily for same day bookings, but we are very flexible and can often help you with appointment times outside these hours!! You can book an appointment by phone, text, or email. 

Which locations do you serve? 

We primarily serve the Honolulu metropolitan area, specifically from Aiea to Hawaii Kai. This area includes neighborhoods like Waikiki, Kaimuki, Makiki, Aina Haina, and many more! We are happy to come to you if you are outside of these areas for an additional travel fee ($20-$75).  We have clients across the island! 

As we are MOBILE, we come to your location and provide services in your home, hotel, or office.  Unfortunately, we do not have access to military bases but have served clients on bases in the past by being met at the gate. If you live on a base and would like our services, please be sure we can follow you in.

If providing services to a group of 3 or more, additional travel and time fees will be waived. 

How long does an infusion treatment take? 

Depending on the individual and which services you receive, appointments usually take anywhere from 60-75 minutes once IV is inserted. Please be aware that vital signs, a brief medical visit, and physical exam will be completed prior to all infusions. We do this to ensure you are a good candidate for our services, and to provide you with an opportunity to ask questions. 

Call, text, or email to book your infusion treatment. 

Do you accept insurance? 

As our services complement your standard medical care to maximize your health and wellness, we do not accept insurance.

We accept all major credit cards and cash. 

Cancellation fees apply if not canceled within 24 hours. Please call to cancel services. 

Monthly clients are eligible for discounts.

What are your IV Infusions good for? 

IV therapy is the quickest and most effective way to deliver fluids, vitamins, and medications through the body as they bypass the digestive system. Through this delivery method, your body will absorb up to 90% of vitamins and minerals delivered as opposed to 50% or less when taken by the oral route. 

IV Hydration and Nutrient Therapy are perfect for a variety of conditions, including: 

Fatigue, flu, COVID-19, or viral illness-related symptoms, nausea/vomiting, migraines/headaches, food poisoning, B12 deficiencies, Vitamin D deficiencies, PMS, athletic preparation/recovery, jet lag, hangovers, sunburns, and to rejuvenate and hydrate skin.

Who should get an IV? 

Almost anyone can benefit from IV Hydration and Nutrient Therapy, but we cater to healthy adults 18 years and older at the moment. Each client is required to provide a health history prior to infusions to determine health status and to ensure your individual needs and goals are met with the right drip package. 

We do not offer IV Infusion Therapy to anyone who has Congestive Heart Failure, Chronic Kidney Disease, Renal Failure, those on dialysis, Diabetics, those with abnormal vital signs, or anyone experiencing a medical emergency. We will consider pregnant women on an individual basis and often require approval from your obstetrician prior to providing the infusion.

We are happy to help you decide on the right treatment for you. Simply give us a call. 

How frequently should I get IV treatment? 

This is dependent on the individual and their needs and goals. For example, some receive weekly treatments for wellness and detox, while others receive episodic treatments for migraines, viral illness, athletic recovery, jet lag, or hangovers. We can help you determine if regular treatments are appropriate for your specific needs. 

For those with documented vitamin deficiencies, we are happy to help you replenish and maintain your vitamin stores. Bring in your most recent labs for review by our Nurse Practitioner.  We may also require you to obtain follow-up labs from your primary care provider as we do not order labs at Mobile Infusion Squad. 

I'm a hard stick, what if you can't give an IV? 

Our providers are skilled and seasoned in obtaining IV access using techniques and products to minimize pain. We limit IV attempts to a maximum of two and only access veins in your hands and arms. If we are unable to obtain IV access, albeit rare, we may still be able to meet your needs through intramuscular injections. 

We do not access ports for infusion therapy. 

How are you able to provide this service? 

We operate under a strict set of policies and procedures. Our medical professionals are a team of nurses and a nurse practitioner, who are licensed and board-certified. All are trained and skilled in starting IVs and have extensive experience with administering and managing fluids and medications. 

We use quality ingredients from 503a and 503b pharmacies that adhere to the highest compliance standards. 

At Mobile Infusion Squad, our IV administration policies have been created to meet and exceed national quality standards. Prior to all infusions and injections, we do a thorough medical history and take vitals to ensure there are no risks or contraindications to receiving IV therapy. 

What should I do before and after my infusions? 

Although we may be providing you with hydration, it is important to hydrate orally before and after infusions for the best results, especially if infused with nutrients. We will provide you with a post-infusion discharge form to reference further instructions. 

Do you book groups? 

YES! We offer our services for groups or events, for example bridal / bachelor parties, wedding parties, and athletic events. Any "out of range" travel fees will be waived for groups of 3 or more.  Please email or call for more information 

For groups of 5 or more, the host will receive 50% off their treatment of choice.  If the group host is a bride/groom, then services for one drip package will be FREE.